Abstract: The embedded offline speech recognition system deploys a pre-trained end-to-end model on an embedded device. It maintains high accuracy while eliminating reliance on network connectivity and ...

SoundHound’s agentic AI platform enables telco providers to handle complex, multi-step customer interactions through ...

Discover how voice AI is transforming customer interactions in the BFSI sector. Learn the latest trends and best practices to ...

Isaiah N. Granet, Co-Founder and CEO of Bland, is a startup founder and engineer whose background blends technical execution with early entrepreneurial experience and long-standing social impact work.

Callerdesk, a fast-growing cloud telephony platform, has been recognized as the "Best Telecom Start-up of the Year" at the ET ...

In the landscape of enterprise AI, the bridge between unstructured audio and actionable text has often been a bottleneck of proprietary APIs and complex cascaded pipelines. Today, Cohere—a company ...

Abstract: Performance testing of IVR systems presents unique challenges compared to traditional applications due to the dynamic, audio-based interactions. This paper proposes a novel approach to load ...

Over the past decades, computer scientists have developed numerous artificial intelligence (AI) systems that can process human speech in different languages. The extent to which these models replicate ...

The new Interactive Voice Response (IVR) system replaces traditional touchtone menus, where callers previously navigated up ...

Inside Unmanned Systems has been named a finalist in two categories in the 2026 Jesse H. Neal Awards: Best Single Issue of a Magazine and Best Standalone Issue. These acknowledgments are not about ...