Continuously improve your website by using customer feedback and web analytics: An IRS case study
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Continuously improve your website by using customer feedback and web analytics: An IRS case study
Join user experience gurus from the Internal Revenue Service as they share how they collect user feedback and use web analytics to improve Free File, one of the IRS’s most widely used applications. In this session, you’ll learn how to: - Design a user feedback survey - Continuously monitor, analyze, and use user feedback and web analytics ...
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